About Us

At Charlotte Vancouver, we believe getting dressed should feel easy. Not like a puzzle you have to solve every morning, but like reaching for something you already know you'll love.

That's why we bring together pieces that are soft, timeless and made to fit into real life. From cozy knits for slow weekends to polished layers for busy weekdays, every item in our collection is chosen with one question in mind: would we love to wear this ourselves?

What we stand for

We're here for women who know what they like. Who value comfort as much as style, and who prefer quality pieces over trends that disappear after one season. Our collection is built around warm, neutral tones and classic shapes that are easy to mix, match and wear again and again.

Shopping with us

We like to keep things simple. You'll find clear information on every product page, a secure checkout and a customer service team you can reach around the clock. If an item isn't quite right, you can return it within 30 days. You'll find all the details in our return policy.

Thank you for being here

Whether you're looking for a new favorite sweater or a coat that carries you through the season, we're glad you found us. Have a question? Just reach out, we'd love to help.

Warmly,

Team Charlotte Vancouver

Business Information:

Company Name: E-Commerce by BK

Company Address: Lindenlaan 4, 7031 WC Wehl, the Netherlands

Chamber of Commerce (KVK): 92163092

VAT Number: NL004941103B87

Contact Information:

Email: support@charlottevancouver.com

Phone: +1 (672) 206-0506

Business Hours:

Monday–Friday: 9:00 AM–5:00 PM (ET)

Response Time: We aim to respond to all emails within 24 hours