FAQ
What is Charlotte Vancouver?
Charlotte Vancouver is an online fashion store offering a carefully curated selection of modern, trendy clothing for women. We believe style should be effortless and accessible, which is why we handpick every piece with real life in mind.
How long does delivery take?
Orders are processed within 1 to 3 business days. After your order ships, delivery typically takes 5 to 10 business days. In most cases, you can expect to receive your order within 6 to 13 business days from the date of purchase. You will receive a tracking email as soon as your order has shipped.
Do you offer free shipping?
Yes. We offer free shipping on all orders with no minimum purchase required.
How long does it take to receive my refund?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. To start a return, email us at support@charlottevancouver.com with your order number and reason for return. Please note that return shipping costs are the responsibility of the customer. Once we have received and checked your return, your refund will be processed within 7 days to your original payment method. For full details, visit our Return & Refund Policy.
Can I exchange an item?
Yes. If you'd like a different size or style, email us at support@charlottevancouver.com with your order number and what you'd like instead. The quickest option is to return the original item and place a new order for what you want.
What payment methods do you accept?
We accept: Shop Pay, Visa, Mastercard, American Express, Apple Pay and Google Pay. All transactions are securely encrypted. We never store your full payment details on our servers. For a full overview, visit our Payment Methods page.
Is my personal information safe?
Protecting your personal and payment information is a priority for us. All transactions are encrypted using SSL technology. For more details, please review our Privacy Policy.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with your tracking number. You can track your order at any time through our tracking page.
What if my order hasn't arrived yet?
First, check the tracking number in your shipping confirmation email. If more than 6 to 13 business days have passed since your order was placed and you still haven't received it, please contact us at support@charlottevancouver.com and we will look into it right away.
Can I change or cancel my order?
Contact us as soon as possible at support@charlottevancouver.com if you need to make a change or cancel your order. We cannot guarantee changes or cancellations once an order has been submitted for processing. If your order has already shipped, our Return & Refund Policy applies.
I have another question. How can I reach you?
We're always happy to assist you. Feel free to contact us at support@charlottevancouver.com, and we'll get back to you as soon as possible.
Business Information
Business Information:
Company Name: E-Commerce by BK
Company Address: Lindenlaan 4, 7031
WC Wehl, the Netherlands
Chamber of Commerce (KVK): 92163092
VAT Number:
NL004941103B87
Contact Information:
Email:
support@charlottevancouver.com
Phone: +1 (672)
206-0506
Business Hours:
Monday–Friday: 9:00 AM–5:00 PM (ET)
Response Time:
We aim to respond to all emails within 24 hours