Get in Touch

Have a question? We’re here to help. Whether you’re unsure about your size, wondering where your order is, or simply want a second opinion before you buy, our team is happy to assist.

You can contact us about:

• Sizing and fit advice
• Product details and available colors
• Order status and tracking
• Changes or cancellations to your order
• Returns, exchanges and refunds
• Damaged, incorrect or missing items
• Payment and checkout questions
• Any other question about Charlotte Vancouver

If your question is about an existing order, please include your order number so we can help you faster. Simply fill in the form below or email us at support@charlottevancouver.com.

Business Information:
Company Name: E-Commerce by BK
Company Address: Lindenlaan 4, 7031 WC Wehl, the Netherlands
Chamber of Commerce (KVK): 92163092
VAT Number: NL004941103B87

Contact Information:
Email: support@charlottevancouver.com
Phone: +1 (672) 206-0506

Business Hours:
Monday–Friday: 9:00 AM–5:00 PM (ET)
Response Time: We aim to respond to all emails within 24 hours