Shipping Policy

Last updated: October 2026

At Charlotte Vancouver, we do our best to get your order to you as quickly and smoothly as possible. Here's everything you need to know about how we handle shipping and delivery.

Where We Ship

Charlotte Vancouver currently ships to addresses within Canada only. We do not ship to PO boxes or to addresses outside of Canada.

Free Shipping

Charlotte Vancouver offers free shipping on all orders. No minimum order amount is required.

Order Processing

All orders are processed within 1 to 3 business days. Orders placed before 6:00 PM (ET) Monday through Saturday will begin processing the same business day. Orders placed after 6:00 PM (ET) or on Sunday will begin processing the next available business day.

Order Cut-off Time

Orders placed before 6:00 PM (ET), Monday through Saturday, will begin processing the same business day. Orders placed after 6:00 PM (ET) or on Sunday will begin processing on the following Monday or next available business day.

Delivery Time

Once your order has been processed and shipped, delivery typically takes 5 to 10 business days. In most cases, you can expect to receive your order within 6 to 13 business days from the date you placed your order.

Timeframe	Handling Time	Delivery Time	Total Estimated Time
Standard Shipping	1 to 3 business days	5 to 10 business days	6 to 13 business days

 

Delivery timeframes are estimates only. We are not liable for delays caused by third parties, customs, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your shipping details and tracking number. You can track your order at any time through our tracking page.

Damaged or Lost Package

Please inspect your order carefully upon arrival. If you receive a damaged package or believe your order has been lost during transit, please contact us at support@charlottevancouver.com within 30 days of the expected delivery date. We will investigate the issue and work to resolve it as quickly as possible.

Incorrect Address

Please make sure your shipping address is correct at checkout. If you notice a mistake, contact us immediately at support@charlottevancouver.com. We are not responsible for orders shipped to an incorrect address provided by the customer.

Any questions?

We're always happy to assist you. Feel free to contact us at support@charlottevancouver.com, and we'll get back to you as soon as possible.

Business Information:

Company Name: E-Commerce by BK

Company Address: Lindenlaan 4, 7031 WC Wehl, the Netherlands

Chamber of Commerce (KVK): 92163092

VAT Number: NL004941103B87

Contact Information:

Email: support@charlottevancouver.com

Phone: +1 (672) 206-0506

Business Hours:

Monday–Friday: 9:00 AM–5:00 PM (ET)

Response Time: We aim to respond to all emails within 24 hours